Voice support
Voice support with a waiting room and private rooms
Some problems are faster to solve by talking. A member joins the waiting room, your team sees the case right away, and whoever claims it gets a private voice room with the member. Voice is never recorded.
BluFox Voice Support turns a voice channel into a support waiting room. When a member joins, the team gets a case message; a supporter claims it, BluFox creates a private voice room and moves both in, and closing the case writes a transcript of the notes and asks the member for a 1 to 5 star rating.
From waiting room to private room
Waiting rooms
Up to 5 voice channels that open a case when someone joins.
Case message for the team
In a team-only text channel: who is waiting, since when, and Claim, Transfer and Close buttons.
Private support room
Claiming creates a voice room (named for example "🎧 {user}") and moves the member and the supporter in.
Notes thread
Every case gets a thread for team notes; they are saved with the case.
Closing a case
Transcript
A summary and the notes go to your transcript channel as a file.
Rating
After a resolved case the member gets a DM to rate the help from 1 to 5 stars (optional).
Cleans up after itself
A member who leaves the waiting room or the support room closes the case after a grace time you set, and the room is deleted.
Statistics
The Voice Support page shows open cases, cases per period, average wait, average duration and average rating, so you can see how quickly members get help and how happy they are with it.
Setup
Set it up in three steps
- 01
Add BluFox
It needs Manage Channels and Move Members to create rooms and move people.
- 02
Open Voice Support
Pick the waiting room voice channels, the case channel and the support roles who may claim cases.
- 03
Optional settings
Ping roles, room category, transcript channel, the "team has been notified" message and the rating DM.
FAQ
Questions
Does BluFox record the voice conversation?
Who can claim a case?
Can a case be handed over?
Is voice support free?
Related
How to set up a voice support waiting room
Set up voice support on Discord: a waiting room voice channel, a case channel for your team, support roles and private support rooms, step by step.
Ticket bot
A free Discord ticket bot: ticket panels with categories, staff claim, transcripts, applications and modmail, managed from a web dashboard.
Modmail bot
A free Discord modmail bot: members contact staff privately with /modmail, staff claim and answer threads, use saved snippets and keep transcripts.
For support servers
A free Discord bot for product and support servers: tickets with forms, modmail, voice support, auto-responders, suggestions, logs and an API.
Ready to bring order to your server?
Add BluFox, log in with Discord, and the setup series walks you through the rest.