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Guide

How to set up a ticket system on Discord

A ticket system gives every support request its own private channel, so nothing gets lost in chat and staff do not answer twice. This guide uses BluFox, which is free.

Short answer

Add a ticket bot such as BluFox, create a ticket panel on its dashboard (the channel it is posted in, a category for new tickets and your staff roles), optionally add up to 5 form questions, pick a transcript channel and post the panel. Members then press the button and get a private ticket channel only they and your staff can see.

Updated · Free · Made by BluFox Studio

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Setup

Step by step

  1. 01

    Add BluFox to your server

    Open the invite link on blufox-studio.com and pick your server. BluFox asks only for the permissions its modules use, never Administrator.

  2. 02

    Create a ticket category and a transcript channel

    In Discord, create a category such as "Tickets" for new tickets, and a staff-only text channel such as #ticket-transcripts.

  3. 03

    Create a panel

    On the dashboard open Inbox → Panels and create a panel: give it a name, choose the channel the panel is posted in, the category tickets are created in and the staff roles that can see tickets.

  4. 04

    Add categories and a form (optional)

    Use buttons or a dropdown for Support, Reports or Partnerships, and add up to 5 questions members answer in a pop-up before the ticket opens.

  5. 05

    Set transcripts and auto-close

    Pick the transcript channel, a limit of open tickets per member and, if you want, auto-close for tickets that went quiet (members are warned first).

  6. 06

    Post the panel and test it

    Send the panel, open a test ticket, claim it as staff and close it. The transcript lands in your transcript channel.

What happens when a member opens a ticket

A private channel

Only the member, your staff roles and BluFox can see it.

Claim

A staff member claims it; other staff roles stop seeing it so nobody answers twice.

Close and transcript

Closing posts the transcript as a file to your transcript channel.

Inbox on the dashboard

Open, unassigned and overdue tickets, priorities, tags and canned responses.

Give support staff only what they need

On Settings, grant a Discord role access to Tickets and Modmail only. Support staff can then work the inbox without seeing the rest of the dashboard.

FAQ

Questions

What is the best way to make tickets on Discord?
Use a ticket bot with a panel: members press a button, the bot creates a private channel for them and your staff, and the conversation is saved as a transcript when it closes. BluFox does this for free.
Can a ticket ask questions before it opens?
Yes. A BluFox panel can show up to 5 questions in a pop-up; the answers are posted in the new ticket.
Does BluFox need Administrator for tickets?
No. It needs Manage Channels to create ticket channels and Attach Files for transcripts.
Is the ticket system free?
Yes. Every BluFox feature is free.

Ticket bot

A free Discord ticket bot: ticket panels with categories, staff claim, transcripts, applications and modmail, managed from a web dashboard.

Ticket Tool alternative

A free Ticket Tool alternative: ticket panels with forms, staff claim, transcripts and auto-close, plus modmail, applications and voice support in one bot.

Modmail bot

A free Discord modmail bot: members contact staff privately with /modmail, staff claim and answer threads, use saved snippets and keep transcripts.

How to set up a voice support waiting room

Set up voice support on Discord: a waiting room voice channel, a case channel for your team, support roles and private support rooms, step by step.

Ready to bring order to your server?

Add BluFox, log in with Discord, and the setup series walks you through the rest.

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