For support servers
Support your users where they already are
Answer users quickly, keep a record and learn what they want next.
For product and support communities, BluFox has ticket panels with forms and transcripts, modmail, a voice support waiting room with ratings, auto-responders for common questions, suggestions with voting, logs and a REST API. Support staff can get access to only the support pages.
Help users
Tickets
Forms, claim, priorities, tags, canned responses and transcripts.
Modmail
Private conversations with snippets.
Voice support
Waiting room, private rooms and 1–5 star ratings.
Auto-responders and custom commands
Answer the common questions automatically.
Learn and report
Suggestions
Feature requests with votes and status.
Weekly report
Growth and activity every week.
API and webhooks
Connect your own tools.
Product & support template
Roles and channels for a support server.
Setup
Set it up in three steps
- 01
Add BluFox
One click.
- 02
Use the Product & support template
Or keep your channels.
- 03
Create a ticket panel
And give your support role access to Tickets and Modmail.
FAQ
Questions
Can support staff see only support pages?
Is it free?
Related
Ticket bot
A free Discord ticket bot: ticket panels with categories, staff claim, transcripts, applications and modmail, managed from a web dashboard.
Voice support (waiting room)
Voice support for Discord: members wait in a voice waiting room, your team claims the case and talks to them in a private room, with notes and ratings.
Modmail bot
A free Discord modmail bot: members contact staff privately with /modmail, staff claim and answer threads, use saved snippets and keep transcripts.
Ticket Tool alternative
A free Ticket Tool alternative: ticket panels with forms, staff claim, transcripts and auto-close, plus modmail, applications and voice support in one bot.
Ready to bring order to your server?
Add BluFox, log in with Discord, and the setup series walks you through the rest.