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Modmail

A modmail bot your staff can work from

Members reach your team privately without picking a moderator to DM. Every conversation becomes a thread in your staff channel, with a claim button, internal notes and saved replies.

Short answer

BluFox has a free modmail module. A member runs /modmail send, BluFox opens a private thread for your staff, staff answer from Discord or the dashboard inbox, and a transcript is saved when the thread is closed.

Updated · Free · Made by BluFox Studio

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How modmail works in BluFox

Members write with /modmail send

With a subject and a message. The reply comes back as a DM from the bot.

A thread per conversation

Created in the staff log channel you pick, so the whole team sees it.

Claim and close

A staff member claims the thread so nobody answers twice, then closes it; a transcript is kept.

An inbox on the dashboard

Search and filters

New, open and closed threads, and "mine" for what you claimed.

Snippets

Saved replies: type / in the reply box to insert one.

Internal notes

Notes only staff see, next to the conversation.

Earlier threads

See what a member wrote before.

Next to tickets and voice support

Modmail sits in the same Support area as ticket panels, applications and voice support, and you can give a support role access to just those pages.

Setup

Set it up in three steps

  1. 01

    Add BluFox

    Invite the bot. It never asks for Administrator.

  2. 02

    Open Modmail

    On the dashboard, switch Modmail on and pick the staff channel threads are created in.

  3. 03

    Tell members

    Pin a note: "Need staff? Run /modmail send".

Commands

/modmail send/modmail reply/modmail close/modmail list

All slash commands (75)

FAQ

Questions

Is the BluFox modmail bot free?
Yes. Modmail and every other BluFox module are free.
Can staff answer from the website?
Yes. The dashboard has a modmail inbox where staff claim, answer and close threads, with snippets and internal notes.
What if a member has DMs closed?
The reply is saved in the thread, and the dashboard shows that the DM could not be delivered.
Is modmail the same as tickets?
No. Modmail starts from a command and runs in a staff thread; tickets open a private channel from a panel button. BluFox has both.

Ticket bot

A free Discord ticket bot: ticket panels with categories, staff claim, transcripts, applications and modmail, managed from a web dashboard.

Voice support (waiting room)

Voice support for Discord: members wait in a voice waiting room, your team claims the case and talks to them in a private room, with notes and ratings.

How to set up modmail

Set up modmail on Discord: members contact staff privately with /modmail send, staff answer in a private thread or the dashboard inbox.

Application bot

A free Discord application bot: members apply with /apply in a pop-up form, staff accept or reject with one click and roles are given automatically.

Ready to bring order to your server?

Add BluFox, log in with Discord, and the setup series walks you through the rest.

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