Guide
How to set up modmail on Discord
Modmail gives members one private way to reach the whole staff team, instead of DMing whichever moderator is online.
With BluFox, switch on Modmail on the dashboard and pick a staff-only channel. Members run /modmail send with a subject and message, BluFox opens a thread for staff in that channel, staff answer there or in the dashboard inbox, and closing the thread saves a transcript.
Setup
Step by step
- 01
Add BluFox to your server
Open the invite link on blufox-studio.com and pick your server. BluFox asks only for the permissions its modules use, never Administrator.
- 02
Create a staff-only channel
For example #modmail, visible only to staff.
- 03
Switch on Modmail
On the dashboard open Modmail, switch it on and pick that channel.
- 04
Add snippets (optional)
Saved replies staff insert by typing / in the reply box.
- 05
Tell members
Pin a message: "Need staff? Use /modmail send".
Working a modmail thread
Claim
So nobody answers twice.
Internal notes
Only staff see them.
Reply as staff
The member gets the reply by DM.
Close
/modmail close or the dashboard; a transcript is kept.
FAQ
Questions
Is modmail free?
Can I use tickets and modmail together?
Related
Modmail bot
A free Discord modmail bot: members contact staff privately with /modmail, staff claim and answer threads, use saved snippets and keep transcripts.
How to set up a ticket system
Step by step: add a free ticket bot, create a ticket panel with categories and a form, set staff roles, transcripts and auto-close, then post the panel.
Ticket bot
A free Discord ticket bot: ticket panels with categories, staff claim, transcripts, applications and modmail, managed from a web dashboard.
Voice support (waiting room)
Voice support for Discord: members wait in a voice waiting room, your team claims the case and talks to them in a private room, with notes and ratings.
Ready to bring order to your server?
Add BluFox, log in with Discord, and the setup series walks you through the rest.