BluFox
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Server template

Product & support Discord server template

For an app, bot or business with customers. Tickets, FAQ, bug and feature forums. Changelog and status channels. Support team role. BluFox builds it in one click on a new or existing server.

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7 roles, highest first

Admin Staff

Manage server, roles and channels, ban, kick, timeout, delete messages, view audit log (never Administrator)

Support Team Staff

Kick, timeout, delete messages, manage threads and nicknames, view audit log, move and mute in voice

Moderator Staff

Kick, timeout, delete messages, manage threads and nicknames, view audit log, move and mute in voice

Beta Tester

No extra permissions: a name colour or ping role

Customer

No extra permissions: a name colour or ping role

Updates Ping

No extra permissions: a name colour or ping role

Bots

No extra permissions: a name colour or ping role

6 categories, 25 channels

Information Everyone reads, only staff and BluFox post

  • welcomeOnly BluFox posts, members reactSay hi to everyone who joins.
  • rulesEveryone reads, only staff and BluFox postRead these before you post.
  • announcementsEveryone reads, only staff and BluFox postNews and updates. Follow this channel to get them in your own server.
  • changelogEveryone reads, only staff and BluFox postWhat changed, release by release.
  • statusEveryone reads, only staff and BluFox postOutages and maintenance.
  • rolesOnly BluFox posts, members reactPick your roles and pings here.

Help Everyone can read and write

  • faqEveryone reads, only staff and BluFox postAnswers to the most common questions.
  • supportEveryone can read and write · 10s slowmodeAsk for help. Please include screenshots.
  • create-a-ticketOnly BluFox posts, members reactOpen a private ticket with the team.
  • bug-reportsEveryone can read and write
  • feature-requestsEveryone can read and write

Community Everyone can read and write

  • generalEveryone can read and write
  • showcaseEveryone can read and write · 30s slowmode
  • off-topicEveryone can read and write

Beta Private: staff + Beta Tester

  • beta-chatPrivate: staff + Beta Tester
  • beta-feedbackPrivate: staff + Beta Tester

Voice Everyone can read and write

  • LoungeEveryone can read and write
  • Support VoiceEveryone can read and write · 4 people max
  • AFKListen only

Staff Staff only

  • staff-chatStaff onlyTeam talk. Not visible to members.
  • support-teamStaff only
  • mod-logsStaff onlyBans, timeouts, warns and other moderation actions.
  • bot-logsStaff onlyServer logs from BluFox: joins, edits, deletions.
  • admin-chatAdmins onlyAdmins only.
  • Staff VoiceStaff only

Setup

Use this template

  1. 01

    Add BluFox to your server

    Invite the bot. It never asks for Administrator.

  2. 02

    Open Server templates

    Log in to the dashboard at bot.blufox-studio.com, pick your server, open Server templates and choose Product & support.

  3. 03

    Switch off what you do not need

    Every role, category and channel has a switch. Roles and channels you already have are reused.

  4. 04

    Build the server

    Press Build server. BluFox creates everything with the permissions shown on this page.

FAQ

Questions

Is the Product & support template free?
Yes. All BluFox server templates and features are free.
Can I use it on a server that already has channels?
Yes. Channels and roles with the same name are reused and never changed, and nothing is deleted unless you turn on the clean-up option and confirm it.
Which permissions do the staff roles get?
Moderation permissions such as timeout, kick and deleting messages, never Administrator, and never more than BluFox has itself.

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How server templates work

Ready to try it on your server?

Add BluFox, log in with Discord and switch on what you need. It is free.

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